Blind Halifax man files formal complaint against Air Canada with Canadian Transportation Agency

Barrier Free Saskatchewan, Facebook Post, August 23, 2021
Canadian Transportation Agency to hold virtual hearing to address Air Canada’s online booking system. Since Air Canada launched its new website in January 2017, Lui Greco has had difficulty using their online booking system. Blind since birth, Greco uses a screen reader, computer software that enables people with sight loss to use a computer. Greco believes Air Canada’s inaccessible website violates his rights as a traveler with a disability, which, the Canadian Transportation Agency has affirmed since the late 1990s; and filed a formal complaint with the Canadian Transportation Agency. Next week the agency will hold a virtual hearing to formally address Air Canada’s online booking system.