CRTC mandates standards for text-based accessibility messaging services

ByDavid Best

Sameer Chhabra, MobileSyrup, DECember 14, 2018
Canada’s telecommunications watchdog has issued a decision mandating standards for message relay services. According to the Canadian Radio-television and Telecommunications Commission’s (CRTC) December 14th, 2018 decision, groups that provide text-based message relay services (MRS) like teletypewriter relay (TTY) and internet protocol relay (IP relay) will be required to implement quality of service standards, as well as a standard for call answer time and typing speed.