Toronto City Council Unanimously Votes to Urge Metrolinx to Fix the Deficient Tactile Wayfinding for Blind Passengers on the Eglinton Crosstown LRT Line

Toronto City Council unanimously passed a motion, brought forward by Councillor Rachel Chernos Lin, that states as follows:
City Council request the Chief Executive Officer, Metrolinx, in consultation with the Chief Executive Officer, Toronto Transit Commission, the Toronto Accessibility Advisory Committee and the Accessibility Advisory Committee on Transit, to improve tactile wayfinding for those with visual impairments in stations along Line 5 to ensure that riders can safely navigate to escalators, elevators and stairs, and to establish this as a standard approach for future stations and existing stations undergoing refurbishment.
This was triggered by an 8-minute online video that the AODA Alliance released. That video reveals how Metrolinx seriously messed up the routing of tactile wayfinding floor markers in the new multi-floor Chaplin station. These markings show blind passengers only how to find the elevators, which too often break down. They don’t show blind riders how to find the escalators or stairs in these labyrinthian stations.
YouTube: Accessibility Bungle for Blind Passengers on New TTC Eglinton Crosstown Transit Line