TTC rider pushes transit agency to improve communication with hearing-impaired customers

Ben Spurr, Transportation Reporter, Toronto Star, March 29, 2018
More than a decade after an advocate for the blind won a landmark human rights case against the TTC, a hearing-impaired transit user is calling on the agency to improve its communication with riders who have hearing loss. Leona Zultek argues that by not devising ways to provide hearing-impaired customers with the same information as other riders, the TTC is failing in its obligation to communicate with all passengers regardless of their abilities.