The Leadership of Accessibility
City of Toronto Information Technology Services
The accessibility challenge is the deficit gap between the user abilities and the system capabilities. The goal is to bridge the accessibility gap, through inclusive design, that will create the best possible end-user experience. Accessibility is a measurement of productivity, and productivity defines usability.
Usability is concerned with effectiveness, efficiency and satisfaction through multiple means of representation, multiple means of expression, and multiple means of engagement. That is, design is the bridge between the information delivery and the knowledge received. If you do not understand the information then it is just noise, and your limited understanding will impair your decision making.
That is, cognitive considerations for visualization and the information interface design, are important for making products and services accessible and usable. The bridge design must consider the physical and cognitive characteristics of people with a holistic user interface that incorporates vision, audio, and touch, so as to close the gap of inclusion.
YouTube: City of Toronto Accessibility Forum
41:22 Meeting Start
51:30 David Best speaking